Right to Privacy
- Our patients have the right to refuse to talk to or see anyone, including visitors, who has no official connection with the healthcare facility, or who has an official connection with it but is not directly involved in their treatment.
- Our patients have the right to be consulted and examined in an environment arranged to ensure visual and auditory privacy.
- Where necessary for personal safety, the patient has the right to request additional protection, provided they pay its cost.
- All information about our patients' health status, diagnosis, the likely course of their illness and their treatment, as well as all personal information, is kept confidential. The confidentiality of this information is preserved even after the patient's death. Death does not confer a right to breach privacy. However, this information may be disclosed to the relevant authorities with the patient's explicit consent or by court order.
- Unless medically necessary for diagnosis, treatment and care, the patient's private and family life may not be inquired into.
- Where there is no medical objection, the patient is allowed to have a relative with them.
- It grants the right to have the source of healthcare expenses kept confidential.
Right to Dignity and Respect
- Our patients have the right, at all times and under all circumstances, to be examined and treated with respect, compassion and friendliness, with their personal dignity protected.
- No member of our hospital staff has the right to argue with our patients. Any problem that cannot be resolved is referred to a higher authority within our hospital and resolved in line with our hospital policies and legal regulations.
Right to Confidentiality of Patient Information
- Except where required by the provisions of the relevant legislation and/or measures taken by the competent authorities, a person may request that neither they, nor their relatives, nor anyone else be informed about their health condition. In this case, the person's decision is taken in writing. The patient may change this request at any time and ask to be informed.
Right to Patient Safety and Security
- Everyone has the right to expect and demand to be safe in healthcare institutions and facilities.
- All healthcare facilities are obliged to take the necessary measures to protect and ensure the safety of the lives and property of patients and visitors.
Right to Information About Healthcare Services and to Patient Consent
- Provided it does not adversely affect their health, our patients have the right, either themselves or through their legal guardians, to receive complete verbal or written information from the doctor responsible for coordinating their treatment about the possible or definite diagnosis of their illness, the medical procedures to be performed, their benefits and possible drawbacks, alternative treatment methods, and the main consequences that may arise if treatment is not accepted. They also have the right to access the medical records permitted by law (the list of medicines and consumables charged to the patient; laboratory test results and X-ray films paid for by the patient, provided that the originals of those relating to forensic cases are not released; and prescriptions for medicines and supplies purchased from outside) and to obtain a written summary of their file.
- For a patient who does not understand the official language, information about their illness is provided through an interpreter, where one can be made available.
- Except in legal matters, the patient may ask that no information about their health condition be given to them, their family or their relatives.
- Except where medically or legally required, the patient has the right to approve or refuse decisions about their treatment after receiving thorough information about the chances of success of the proposed tests and treatment, their possible risks and problems related to the recovery period.
- Except in emergencies that threaten the patient's life or one of their vital organs, the patient may withdraw their consent. Withdrawing consent means that the patient is refusing treatment. In this case, the patient is asked to sign a Refusal of Tests and Treatment form. Withdrawing consent after an intervention has begun depends on there being no medical objection.
- Where the consent of the patient's legal representative is required and the proposed intervention is urgent, the medical intervention is carried out if the representative's consent cannot be obtained in time.
Right to Refuse Treatment
- Except where required by law, and on the understanding that responsibility for any adverse consequences lies with the patient, the patient has the right to refuse treatment that is planned or currently being given, or to ask for it to be stopped.
- In this case, the consequences of not receiving the treatment must be explained to the patient, their legal representative or their relatives, and a written document confirming this must be obtained.
- If the patient's refusal of treatment is documented, their relationship with our hospital is ended. A patient who has previously refused treatment has the right to receive the necessary medical care and treatment if they apply again. This cannot be used against the patient when they reapply to the healthcare facility.